Reasons to make a valid Will

Without an up-to-date and valid Will, you are missing out on a critical opportunity to make proper arrangements for your family’s future. For a Will to be considered valid: – it must be in writing – the will-maker must have the mental capacity – it must be voluntarily signed by the will-maker or by some…

Negotiating price with your customers

Successful negotiation with your customers is key to maintaining strong and mutually beneficial relationships. Even if you have mastered your sales approach, it is likely you will come across customers hunting for a better deal. Here are three ways to negotiate with your customers for a win-win solution: Ask questions Asking the customer questions shows…

Understanding financial ratios

Financial ratios are useful tools for business owners to monitor, analyse and improve their business performance. A financial ratio contains one or more financial figures and is expressed as a ratio, rate or percentage. Financial ratios are used to measure profitability, cash flow and liquidity, risk and return, and stock turnover and sales. Here are…

Acting on customer feedback

Customer feedback is a great learning source for any business looking to improve their competitive edge. But actually acting upon this feedback is the most important, an often neglected next step. Feedback from customers is a valuable asset for many businesses. It provides them with customer insights which can assist in improving services, products and…

Preparing for contribution cap changes

From 1 July 2017, many of the 2016 Federal Budget super reforms will take place, including the reduction of both the annual concessional and non-concessional contribution caps. Concessional contributions Concessional contributions include employer contributions and salary sacrifice amounts. Personal contributions claimed as a personal super contribution deduction also count as concessional contributions. The concessional (pre-tax)…