Social media and employee termination

Terminating an employee over inappropriate social media use may seem like appropriate action; however, employers need to be mindful of the legal minefields that can occur if the termination is unfair. Social media blurs the boundaries between public and private, and employers are often worried that an employee’s “private” posts on social media can have…

Ensuring remote workers remain accountable

Providing the flexibility to employees to be able to work remotely has become quite popular in the working world and can be a win-win for both employers and employees. It provides employees with the opportunity to adjust work obligations around other personal and home responsibilities and also gives business owners a great way of attracting…

Speed up customer payments

Managing debtors is often a cause of frustration for many small business owners. Unpaid invoices can seriously disrupt cash flow. Between chasing late payments and keeping track of invoices, debt collection can be a headache. Fortunately, there are ways to speed up your payments with a few simple adjustments to your invoicing system you can…

Dealing with unhappy customers

Dealing with unhappy customers can be challenging but with the right approach you may be able to resolve the situation and improve your overall relationship with them. Here are five tips for dealing with dissatisfied customers: Don’t take it personally When dealing with an unhappy customer, set aside your own feelings and do not take…

Work-related items that are exempt from FBT

There are a number of employee benefits that are exempt from fringe benefits tax (FBT). They include the following work-related items: – portable electronic devices (mobile phones, laptops, tablets, portable printers and GPS   navigation receivers) – computer software – protective clothing – briefcases – tools of trade The FBT exemption is limited to items…