Embracing complaining customers

When confronted by a customer with a complaint, all businesses really want to do is make them go away. However, this is a step in the wrong direction. The complainer isn’t just a troublemaker; they are a person who can help you understand how to improve your company. Therefore, it’s in your best interest to…

Making your office space more productive

It is incredible the impact that the physical characteristics of an office can have upon workplace productivity. Elements such as colour schemes and office layout, which may seem inconsequential, can have tremendous effects on productivity. Here are three things to consider when redecorating your office space: Lighting: Natural light has a positive effect on people’s…

Splitting super with your spouse

Since change is an inevitable part of Australia’s superannuation system, trustees and taxpayers should always be aware of and on the lookout for tax-saving strategies to prevent the consequences of unforeseen super changes. One such strategy, which is not only straightforward but also highly-effective, is splitting superannuation with your spouse. Splitting super with your spouse…