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CFL Financial location Level 9, 360 Queen Street Brisbane, QLD 4000
fax CFL Financial 07 3328 8999
phone CFL Financial 07 3328 8988
Email CFL Financial mail@cflfinancial.com.au

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Retirement-in style

Retire in style checklist™

There are a few reasons why Business Owners need a Retire In Style Checklist

If you’re a successful and Motivated business owner, and want to set yourself up for retirement, this guide would be perfect for you. My clients who follow these 3 simple steps live with comfort, security and the peace of mind that financial success brings.

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The Retirement Prosperity Guide™

Make sure you don’t miss out on the Retirement Prosperity Guide

If you’re a busy Professional and you feel like you’re not building your wealth fast enough and you want smarter ways to utilise your cash flow, this guide is perfect for you. Clients who have used our strategies have the peace-of-mind knowing they have a ‘game plan’ for financial abundance.

Managing customer complaints

Posted on Oct 6, 2016 by CFL Financial

Customer complaints are an inevitable part of running a business. Managing customer complaints helps to retain existing customers and improve overall customer service.

It is crucial to deal with complaints in an appropriate manner as poorly handled complaints can see customers withdraw their business and encourage others to do so too. Here are four tips to deal with complaints effectively:

Actively listen
When approaching the customer, apologise for the matter and don’t blame others. Be sure to thank the customer for raising the complaint and listen intently, asking questions and summarising what they have said.

Focus on solutions
Discuss different options for fixing the issue with the customer. Be sure to clarify what they are seeking, i.e. a replacement or refund. Negotiate a solution that meets both parties needs.

Follow-up
It is good practice to follow up with the customer within a week to make sure they are satisfied with the outcome and the way the complaint was handled. Encourage customers to provide feedback so you are aware of any problems.

Assign someone to handle complaints
Assigning one staff member to manage complaints ensures the complaint-handling process is thorough and consistent. It also ensures the staff member has adequate customer service training and skills to manage customer complaint behaviour. Make sure there is at least one other person who you can refer complaints to when the assigned staff member can’t resolve them or is not there.

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Retirement-in style

Retire in style checklist™

There are a few reasons why Business Owners need a Retire In Style Checklist

If you’re a successful and Motivated business owner, and want to set yourself up for retirement, this guide would be perfect for you. My clients who follow these 3 simple steps live with comfort, security and the peace of mind that financial success brings.

Retirement-prosperity-thumbnail

The Retirement Prosperity Guide™

Make sure you don’t miss out on the Retirement Prosperity Guide

If you’re a busy Professional and you feel like you’re not building your wealth fast enough and you want smarter ways to utilise your cash flow, this guide is perfect for you. Clients who have used our strategies have the peace-of-mind knowing they have a ‘game plan’ for financial abundance.

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contact us

Email:
Phone: 07 3328 8988
Fax: 07 3328 8999

Office Location:
Level 9, 360 Queen Street
Brisbane
QLD 4000

Postal Address:
GPO Box 2468,
Brisbane,
QLD, 4001

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